If you are not satisfied with your purchase, you can return any item(s) in its original condition which have not been worn, scratched or washed.
If the item is out of stock, we'll notify you right away.
All merchandise has to be in its original packaging. Please indicate a reason for your exchange on the invoice that was included with the shipment. Items returned without original packaging will be returned to customer.
You may exchange or return merchandise by mail within 30 days (see exceptions below) of receipt of purchase. You will receive a full refund less shipping. Please include your name, order number and a short note stating the reason for return/exchange. Your feedback is very important to us!Once your package has been received, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Return/Exchange Exceptions:
Outlet Items: All sales are final. No exchange or return.
Wholesale Orders: Wholesale orders are non refundable unless the items arrive damaged. Please email us in 48 hours about damaged or incorrect items with codes and quantities. Please purchase a few samples before making large wholesale orders.
Please contact us for more information.
Taxes:
Buyers are responsible pay for their own country custom duty if there is any. Please be aware that the delivery charges do not include local duties and taxes. We do not charge Duty Tax on your orders however your countries may decide to charge you Duty Tax on your order. in those cases, turkishtowelstore.com is not responsible for the Duty. The recipient is fully responsible for any additional fees imposed by customs such as tariffs and duties. Sometimes customs will charge a fee and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country. .
Turkish Towel Store ship Monday to Friday and not on weekends or public holidays.
We will not be responsible for any late delivery arising from factors beyond our control.