SAFE SHIPPING
We want to make your shopping experience at TurkishTowelStore.com simple and convenient. That's why we're pleased to offer you the fastest and safe way: EXPRESS Shipping via UPS. (Please note that all items are shipped from Istanbul - Turkey)
DELIVERY TO YOUR DOOR
Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door, and if you wish, you can have it gift-wrapped. FOR YOUR PROTECTION, A SIGNATURE IS REQUIRED UPON DELIVERY, REGARDLESS OF ANY SIGNATURE ON FILE
Express 1-3 business days, fast and secure. We offer combine shipping fee discount if you buy multiple items.
The shipping fee will be calculated automatically before you checkout.
Shipping fee varies according to the weight and size.
Usually ships in 24-48 hours
The shipment confirmation email is sent within 1 business day of order for express shipping.

EXPRESS SHIPPING - All Countries / Worldwide
Delivery Time: 2-3 business days for most of the world. USA and Europe are in 2-3 business days delivery zone. 
Tracking your order
Turkish Towel Store send shipping notification to all our clients that includes the package tracking number.
Since your payment is received, is means that our system also has received and queued your order. Please wait for our shipment confirmation email. The shipment confirmation email is sent within 1 business day of order for standart shipping and 1 business day of order for express shipping.

(FOR WHOLESALE ORDERS: Shipping time changes according to your order quantity, however they are usually prepared in one week after receiving the payment.)
Payments:
Accept Major credit - debit card payments.
Western Union Money Transfer (Mail us before checkout )
Bank Transfer (Mail us before checkout )

Taxes:
Buyers are responsible pay for their own country custom duty if there is any. Please be aware that the delivery charges do not include local duties and taxes. The recipient will be responsible for these charges that are customarily collected at time of delivery.
Turkish Towel Store ship Monday to Friday and not on weekends or public holidays.
We will not be responsible for any late delivery arising from factors beyond our control.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In all other reasons shipping costs must be paid by the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return Address:

Bezzaz Geleneksel Tekstil Tic. Ltd. Sti.

Avni Dilligil Sok, No: 35 / A

Gülbahar 34394 Şişli - İstanbul - Turkey

Phone : +90 (212) 217 00 97